Refund policy

Returns

We do not accept returns on sale items or gift cards.

Due to hygiene and safety standards, we cannot accept returns or exchanges on opened, used, or unsealed adhesives, primers, tapes, or other single-use lash supplies. All sales on these items are final once the seal is broken.

Local Pickup

All orders are for local pickup only — we do not ship. Orders must be picked up within 7 days of your "ready for pickup" notification. Orders not picked up within this window will be restocked, and a 10% restocking fee will be applied.

Please inspect your order at the time of pickup. Issues, damage, or missing items must be reported before you leave, as we cannot accept claims once pickup is complete.

Exchanges

We accept exchanges as long as the product is unopened and unused. Contact us at langdonlashco@gmail.com to arrange an exchange.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at langdonlashco@gmail.com.